Unfortunately we normally don’t allow for the return or exchange of products. We provide an as detailed as possible description of each product to avoid any surprises for you. For those who are able to, you are welcome to visit our shop at 29 Dang Thi Nhu, District 1, Ho Chi Minh City or 247 Pho Hue, Hai Ba Trung, Ha Noi.

We try our best to package our products carefully before we ship it to you. In the rare case that our products get damaged or broken, we offer a replacement product. If this product is currently out of stock, we will refund the cost you purchased. Please take note that this shipping can take up to 30 days. The shipping costs, duties, taxes and/or fees involved for returning the product will be on your own expenses. Floralpunk will cover the costs of sending you the new product.